Insurance for Building Damage / Leaseholders
The housing council provides the insurance for your building, and the associated costs are included in your service charge.
Policy Details:
Insurance Provider: Protector Insurance
Policy Number: 3120763
Your Responsibilities:
Take reasonable steps to prevent loss or damage.
Maintain the building in good condition.
Notify the insurer promptly if an incident occurs that may lead to a claim. Specific details should be provided within 30 days (or 7 days for riots, civil unrest, and similar events).
Notify the Police immediately if there is theft, malicious damage, or riot.
How to Make a Claim:
If you need to file a claim, please contact the claims administrators, Sedgwick International UK, on behalf of City of Westminster Council, and use the policy number 3120763.
For claims after 1 April 2023, contact:
Email: RLClaims@uk.sedgwick.com
Phone: 029 2029 3964 (24-hour service)
Postal Address: Sedgwick International UK, Oakleigh House, 14-16 Park Place, Cardiff CF10 3DQ
For claims before 1 April 2023, contact:
Questgates Limited on behalf of Avid Insurance Services Ltd
Policy Number: 2022PC000109
Phone: 01204 860427 (24-hour service)
Postal Address: TPA Solutions, Questgates Limited, Benchmark House, Folds Point, Folds Road, Bolton, BL1 2RZ
Important Steps in the Claim Process:
Take photos for proof of any damages.
Keep details on the moment the damage was noticed.
Before any payments are made to fix works, leaseholders will need a minimum of two quotes (please confirm with the insurer), details on the cause of the damage, and confirmation if it has been fixed (e.g., has the water stopped leaking).
Sedgwick International UK will manage your claims as the council's appointed agents. They are specialists in loss adjustment and claim handling.