What Are Major Works?

Works are large-scale projects, such as upgrading fire safety systems or installing energy-efficient windows, that make this possible for everyone living in WCC properties. Unlike routine repairs, these improvements are significant investments to enhance your building and community for years to come. Our Q&A below answers key questions about what Major Works involve, how they are funded, and how you can share your input, whether you live in Harford House or another WCC property. For a full overview of Major Works being carried out across Westminster, click below for a detailed roadmap.

Major Works Q&A

What are Major Works, and why do they matter?

  1. What are Major Works?
    Major Works are significant projects to keep your home and community safe, comfortable, and modern. These include roof replacements, lift upgrades, or new window installations. They focus on long-term improvements for everyone in the building.

  2. Why do they matter?
    These upgrades improve safety, comfort, and property value. For example, new insulation can significantly reduce heating costs, according to housing studies. They also ensure your building meets current UK standards, giving you peace of mind.

How are Major Works planned and what projects are involved?

  1. How are projects planned?
    Teams collaborate with residents to identify needs, survey properties, and prioritise improvements. Every project follows strict UK regulations, balancing quality with minimal disruption. You will always know what is happening and why.

  2. What types of projects are included?
    Common projects include replacing old windows for better energy efficiency or upgrading fire safety systems to meet regulations. For instance, modern fire alarms significantly reduce risks, as shown in recent safety reports. Other works might include repaving car parks or modernising lifts.

  3. What projects are coming up?
    Future projects depend on resident feedback and property assessments. You might see plans for new lighting in shared areas or external repairs to protect against weather damage. Regular updates keep you informed.

How are Major Works funded, and what support is available?

  1. How are projects funded?
    Major Works are typically funded through service charges, shared fairly among residents. Costs vary based on the project’s scope, with clear breakdowns provided to help you budget.

  2. What will I pay?
    Your service charge reflects your share, based on your home’s size. For example, a window replacement might add a modest monthly amount to a two-bedroom flat’s bill for a year. You will receive clear cost details upfront.

  3. What if I need financial help?
    Many providers offer assistance like payment plans or grants for eligible residents, such as low-income households. Contact your housing team to explore available options.

How can I stay informed and get involved?

  1. How will I know what’s happening?
    Clear communication is key. Expect updates through newsletters, meetings, or online platforms. Information is designed to be accessible, whether you are at home or on the move.

  2. How can I share my views on projects?
    Yes, your input is vital in shaping Major Works projects. Westminster City Council (WCC) holds regular consultations to gather resident feedback, ensuring projects reflect your needs. Many providers, including WCC, report high resident approval after these sessions, with some seeing 85% support for safety upgrades. To share your views, you can:

    • Email: Contact the Housing team at housing.enquiries@westminster.gov.uk to ask about consultations or provide feedback. Include your address and project details for a quick response.

    • Phone: Call the Housing Enquiries line at 0800 358 3783 (freephone, Monday to Friday, 9am to 5pm) to discuss Major Works or request a consultation. If calling from abroad, use +44 207 245 2990.

    • In-Person: Visit the Housing Service Centre (open 9am to 5pm, Monday to Friday) at Westminster City Council, City Hall, 64 Victoria Street, London SW1E 6QP, to speak with a team member. Call ahead to book an appointment.

    • Online: Sign up for the resident newsletter, YourHome, via the WCC website or check the Westminster Consultation Hub for project feedback opportunities.
      Your voice matters, and WCC is committed to involving residents at every stage. For example, recent consultations on fire safety upgrades incorporated resident suggestions, leading to better community outcomes.

Why are Major Works worth it?

  1. Why trust these projects?
    Experienced teams manage Major Works, following UK building standards and working with trusted contractors. Every project is checked for durability, like roof upgrades using materials certified to last decades. The focus is on quality, not quick fixes.

  2. How do they benefit my community?
    Major Works create safer, more welcoming homes. Transparent processes, like open consultations and regular updates, build trust and prioritise residents, ensuring your community thrives.

Key Takeaways

  • Major Works improve your home’s safety, comfort, and value.

  • Costs are covered fairly through service charges, with support options available.

  • Clear updates and resident input ensure projects meet your needs.

  • Stay informed through websites, apps, or community meetings.

For more details, contact your housing provider or visit their website. While this website is created for Harford House residents, much of the information applies to all residents in WCC. For further information, contact your own housing officer or WCC directly at housing.enquiries@westminster.gov.uk or 0800 358 3783.